Summary: AI is saving time at scale, reshaping enterprise behavior, and exposing a new design problem: products must be built for uneven capabilities, uneven adoption, and an uneasy public.
"Design productive friction into your interfaces". I like the term because this is exactly what I found myself doing with the AI-tool interfaces I've been working on. There is a need, almost an obligation, for the users to review the AI output they generated. The challenge is finding a language or metaphor they can understand.
"Design productive friction into your interfaces". I like the term because this is exactly what I found myself doing with the AI-tool interfaces I've been working on. There is a need, almost an obligation, for the users to review the AI output they generated. The challenge is finding a language or metaphor they can understand.