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Terry M Patterson's avatar

I appreciate that you are urgently calling upon UX professionals in this emerging field. Many UX professionals I know are already exploring the AI field and are seeking the right opportunity to really understand how to apply their skills. There is an urgent need to guide and develop UX professionals in applied AI and ML. Doing so will help us shape this technology in the right way and ensure that it benefits users from an experiential standpoint, with a focus on safety and responsibility. In my opinion, literacy in ML and AI should be a must-have skill, even more so than programming has been touted to be in the past decade. Before people begin programming and building AI applications, it is crucial that they understand what needs to be programmed and what data needs to be fed to the machine. As user experience professionals, we have a big responsibility in this area. It is concerning that we are not making more noise about this yet.

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Gilbert Altria's avatar

The UX workforce and corporate realities therein are not accurately reflected in this article. UX professionals are far from complacent. This introductory statement makes your research naive of the corporate realities UX professionals face when attempting to advance a new technology. If the author truly has worked in the field, the article would state that only thin slices of invention and creativity surface from the efforts of UX practitioners. Corporate management in the largest institutions has, as it often does, put a heavy blanket on progress. Laying progress on the doorstep of a foot soldier? Glass house.

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