Jakob Nielsen on UX | Substack

Usability

Richly illustrated historical overview of the transformation of usability labs from dedicated spaces to Zoom calls, raising questions about the future…

Nov 29

Summary: Users spend most of their time on other websites, so they expect your site to work like all the other sites they already know. When a design…

Sep 8

AI products are fraught with basic usability errors, violating decades-old UX findings. Simple fixes will save AI users much pain, but AI companies…

Sep 1

Summary: The information everybody should know about user experience, defining and explaining the terminology. It’s the definitive guide to show your…

Aug 14

Summary: AI tools need much faster response times to meet human demands, which remain unaltered from previous UI paradigms: subsecond results are ideal…

Aug 2

The 10 usability heuristics are the bedrock of UX, encapsulating the most critical design issues that make a user interface difficult or easy to use. I…

Jul 19

Generative AI systems like ChatGPT use prose prompts for intent-based outcomes, requiring users to be articulate in writing prose, which is a challenge…

Jun 26

Jakob Nielsen’s Hot Take on the FTC Lawsuit

Jun 23

Summary: Computer users experience frustration a shocking 11% of the time, a new study found. 2/3 of frustrations are caused by bad implementation (bugs…

Jun 21

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