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Usability Labs: Cool or Old School?
Richly illustrated historical overview of the transformation of usability labs from dedicated spaces to Zoom calls, raising questions about the future…
Jakob Nielsen
Nov 29
16
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Usability Labs: Cool or Old School?
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Jakob’s Law of the Internet User Experience
Summary: Users spend most of their time on other websites, so they expect your site to work like all the other sites they already know. When a design…
Jakob Nielsen
Sep 8
14
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Jakob’s Law of the Internet User Experience
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Classic Usability Important for AI
AI products are fraught with basic usability errors, violating decades-old UX findings. Simple fixes will save AI users much pain, but AI companies…
Jakob Nielsen
Sep 1
19
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Classic Usability Important for AI
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5
What Is UX? (Part 1 of 2 of Jakob Nielsen’s UX Basics Article)
Summary: The information everybody should know about user experience, defining and explaining the terminology. It’s the definitive guide to show your…
Jakob Nielsen
Aug 14
24
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What Is UX? (Part 1 of 2 of Jakob Nielsen’s UX Basics Article)
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The Need for Speed in AI
Summary: AI tools need much faster response times to meet human demands, which remain unaltered from previous UI paradigms: subsecond results are ideal…
Jakob Nielsen
Aug 2
4
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The Need for Speed in AI
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The 10 Usability Heuristics Reimagined
The 10 usability heuristics are the bedrock of UX, encapsulating the most critical design issues that make a user interface difficult or easy to use. I…
Jakob Nielsen
Jul 19
13
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The 10 Usability Heuristics Reimagined
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The Articulation Barrier: Prompt-Driven AI UX Hurts Usability
Generative AI systems like ChatGPT use prose prompts for intent-based outcomes, requiring users to be articulate in writing prose, which is a challenge…
Jakob Nielsen
Jun 26
9
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The Articulation Barrier: Prompt-Driven AI UX Hurts Usability
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Is Amazon.com Guilty of Dark UX Patterns?
Jakob Nielsen’s Hot Take on the FTC Lawsuit
Jakob Nielsen
Jun 23
18
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Is Amazon.com Guilty of Dark UX Patterns?
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User Frustration: Frequency and Root Causes
Summary: Computer users experience frustration a shocking 11% of the time, a new study found. 2/3 of frustrations are caused by bad implementation (bugs…
Jakob Nielsen
Jun 21
3
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User Frustration: Frequency and Root Causes
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